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Our Terms of Service, Privacy, & Other Policies

Signing Contract

These Terms & Policies apply to all websites, Landing Pages, Social Media Profiles, and any other Third-Party Profile or web-presence operated by our company (SD & LM Hughes Holdings, LLC dba Little Touches Real Estate, et al.) Use of any of these implies agreement with and compliance with the terms set forth below, and in any applicable government law or regulation which is applicable.

Terms of Service

Terms Of Service

Overview

The SD & LM Hughes Holdings, LLC company and its affiliates, designees, and associated businesses operate a family of Web sites (including mobile-optimized Web sites), associated Web pages, associated mobile apps, social-media pages, and other applications, linking to or bearing these Terms of Use (hereinafter referred to as the “network”) and operated by or on behalf of the SD & LM Hughes Holdings, LLC (collectively, referred to as the “company”). Any person accessing or using this network is referred to as “you.”

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Acceptance of Terms

By accessing or using any part of the network or the services provided on it or other Web sites, Web pages or other applications as set forth below (collectively, the “Services”), you agree to accept and comply with the terms, conditions, and notices stated herein and as may be modified by the company from time-to-time without notice to you (the “Terms of Use”). These Terms of Use constitute a binding contract between the company and you. You are responsible for regularly reviewing the Terms of Use. You can review the most current version of the Terms of Use at any time here upon this page. If you do not wish to be bound by these Terms of Use, please do not access, or use any part of the network.

Additional terms may govern use of certain Web sites or other parts of the network. In the event that any provision, term, or guideline contained on a particular Web site or other part of the network conflicts with the Terms of Use, the terms of such Web site or other part of the Network shall control over the Terms of Use except with respect to the General Terms set forth below, which shall at all times control.

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General Use of The Network

Unless specified otherwise, the company offers you access to the network solely for your personal and non-commercial uses. You agree to only access or use the network only for legal purposes that are permitted by the Terms of Use. Among other things, you agree not to:

  • except with the express written permission of the company, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another Web page, use on any other Web site or application, transfer or sell any information, software, lists of users, databases or other lists, products or services provided through or obtained from the company or the network, including without limitation, engaging in the practices of “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information;

  • damage, disable, overburden, or impair the network or interfere with any other party’s use and enjoyment of the network.

  • obtain or attempt to obtain any materials or information through any means not made readily accessible by the company through the network.

  • Except with the express written permission of the company, you agree that you will not access or attempt to access password protected, secure or non-public areas of the network.

  • Except with the express written permission of the company, you agree that you will not create links from any Web site, Web page or other application to any page within, or part of, the network; provided however upon prior written notice to the company at LittleTouchesRE@Gmail.com, you may create a link directly to any of the network home pages. The origin of any link to any Network home page must be accompanied by a clear and prominent attribution indicating that the link is connected to the Network home page. By creating a link to the Network, you agree that (a) you will not employ any technology that results in the placement of content from the Network in a frame and/or a reduced pop-up window and/or any other display mechanism which changes appearance of the Network from how it would appear if a user typed the URL in a typical browser line, (b) your site shall not display content or link to other Web sites or applications that contain content that is illegal, obscene, indecent, disparaging, discriminating or otherwise offensive, (c) you have duly registered your domain name and possess all rights necessary to use the same, and (d) you shall not in any manner access, collect, store, disclose, transfer or use any information obtained or derived from a user’s access to or use of the Network. The Company reserves the right to revoke your permission to create such link at any time in its sole discretion and you agree to immediately cease using the link at any time that the company so requests.

 

You agree that the company may in its sole discretion and at any time terminate your access to and use of the network, or any part thereof, with or without notice. You further agree that use of the network and any of its services shall be immediately terminated if you violate these Terms of Use. In addition, the company reserves the right, in its sole discretion, to modify or discontinue the services or any portion thereof, with or without notice, and without liability to you.

The services provided through the network may also be located on third party Web sites or applications, via a link, click-through advertising, or otherwise. Nothing contained in any of these Services is an offer or promise by the company to sell a specific product for a specific price or that any advertiser will sell any product or service for any purpose or price or on any specific terms. In addition, the company does not make any representation or warranty with respect to such third-party services, and is not responsible for their accuracy, sufficiency, veracity, completeness, or timeliness. You are responsible for confirming the sufficiency and reliability of any third-party services, and you hereby release the company from all claims, demands, liability and damages (actual or consequential) of every kind and nature, known and unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of such services. Further, please note that certain of the interactive services may be financial or mortgage tools that provide information and customized information based on user-inputted data. These tools are for the purpose of performing calculations and are not an offer to lend. Interest rates shown are for demonstration purposes only. Actual market interest rates may vary.

You acknowledge that the company is not a real estate broker, mortgage broker or mortgage lender, and the company does not aid or assist borrowers in obtaining, solicit borrowers or lenders for, negotiate or make loans secured by liens on real property.

Please note that you may be subject to additional and/or different terms, conditions, and privacy policies when you use third party Services, Content (as defined below), software or sites.

The company reserves the right to refuse access to the network or its services to anyone for any reason at any time.

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Content Contained in the network

The network and all of its contents including, but not limited to, all information, text, messages, images, photos, illustrations, designs, icons, video clips, sounds, files, trademarks, copyrighted material, trade dress, software, specifications, catalogs, literature, technical information, advertisements and other content or materials on the Network (collectively, “Content”) is owned by the company and/or third parties with all rights reserved unless otherwise noted. The company grants you a limited license to access and use the network and its content solely for informational, personal and non-commercial purposes (including printing individual pages from the Network provided that you retain all copyright and other proprietary notices contained thereon). You are strictly prohibited from downloading (other than page caching) modifying or making any other use of the network or content, except with express written consent of the company. You understand that all third-party Content posted on, transmitted through, or linked from the Network, is the sole responsibility of the third-party originator of such content. Content is provided through the network AS IS, and you agree that the use of and reliance on any content is at your own risk, and that under no circumstances shall the company be liable for any content or for any loss or damage of any kind incurred as a result of the use of any content made available via the services.

Insofar as the network implements Google Maps from Google, your use of Google Maps is subject to the Google Maps/Google Earth Additional Terms of Service at https://www.google.com/intl/en-US_US/help/terms_maps/, including the Google Privacy Policy at https://policies.google.com/privacy.

You acknowledge that the company does not screen or approve third-party content, and that the company shall have the right (but not the obligation) in its sole discretion to refuse, modify, delete, or move any content that is available via the network, for any reason.

Services and other offerings of the Company and its affiliates are subject to change without prior notice. The company shall not be liable to you or any third-party for any such change.

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Content You Provide

To the extent that you post, upload, input, submit or otherwise transmit (collectively, “Transmit” or “Transmitting” as appropriate) content on or through the network, you agree to provide true, accurate and complete information and to refrain from impersonating or falsely representing your affiliation with any person or entity. You are entirely responsible for all content that you provide or otherwise make available via the network. You also warrant and represent that you own or otherwise control all of the rights to such content including, without limitation, all the rights necessary for you to transmit such content, and to transfer your or others’ interests in such content to the company as provided below.

You promise that you will not use the Network to:

  • Transmit any Content;

    • not related to appropriate subject matters.

    • which is misleading to others, including consumers.

    • that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.

    • that you do not have a right to post and transmit under any law or under contractual relationships.

    • such that such posting, uploading, or transmission constitutes the infringement of any patent, trademark, trade secret, copyright or other proprietary rights of any party.

    • and materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; or

  • intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law, including (but not limited to) the Civil Rights Act of 1866, the Fair Housing Act, the Americans with Disabilities Act, and the Equal Credit Opportunity Act.

 

By Transmitting Content to the network, you grant, and you represent and warrant that you have the right to grant, to the company an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute the Content and to prepare derivative works of, or incorporate into other works, the content, and to grant and authorize sublicenses (through multiple tiers) of the foregoing. Furthermore, by posting content to any public area of the network, you grant the company all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the content on the network by any party for any purpose.

Examples of such content include (but are not limited to):

  • Images or videos submitted in participation with any contest or promotion.

  • Any item transmitted in conjunction with submission of any forms on the network, including email submissions.

  • Comments, Feedback, or statements made about the company or network, no matter the affiliation of where they were submitted.

 

We take matters of privacy and information seriously, and endeavors to maintain the privacy and security of any and all such information that you provide to the company through the network in accordance with its Privacy Policy. Please click here to review the Privacy Policy. The Privacy Policy applies to any and all Content and other information you provide, or that is collected from or about you, through your use of the network, as provided for, and insofar as provided for, in the company’s Privacy Policy.

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Mortgage-Related Disclosure

This disclosure statement pertains to the conduct of the company, including services the company provides, in connection with the mortgage loan industry and web sites and mobile applications operated by the company.

The company does not confirm, and does not make or give any guarantee regarding,

  • (i) any information in any request for, or in any request to be contacted about, a quote, pre-qualification, pre-approval, loan commitment, loan, or loan-related document, nor (ii) any information about any consumer, potential borrower or other person who submits or is the subject of an Inquiry, nor (iii) any information about, or in any rating of or feedback about, any advertiser, lender, broker or mortgage or loan professional.

 

In addition:

  • The company does not guarantee any information provided by any borrower, any specific loan terms and conditions offered by an advertiser, lender, broker or mortgage professional, or that any person will be offered or able to obtain any rates, loan, loan application, quote, pre-qualification, pre-approval, loan commitment or loan-related transaction.

  • The company is not a lender, mortgage broker, loan originator, loan processor or underwriter. The company does not aid or assist in obtaining loans or loan applications, nor in setting or negotiating any terms thereof, nor in making loan or loan application decisions.

  • The Company does not directly offer loans and does not solicit or participate in the solicitation of loans or loan applications.

  • The company does not take applications for loans or credit nor issue or participate in the issuance of pre-qualifications or pre-approvals (Please note that the meaning of “pre-qualification” and “pre-approval” can sometimes differ the way those terms are used by mortgage lenders and brokers, real estate agents and others. Although “pre-qualification” often is used to refer to a lender’s preliminary estimate, based on unverified information you provide, of the mortgage loan amount you might be able to borrow, and “pre-approval” often is used to refer to an offer or statement provided to you from a lender (a pre-approval letter), based on verified information and often requiring a completed loan application, indicating a specific loan amount you may be offered (or are being offered) subject to the terms of the pre-approval letter, you should be aware that “pre-qualification” and “pre-approval” might have different meanings depending on who is using those terms. One or both of those terms might even have different meanings under different mortgage-related laws, and the use of and requirements for pre-qualifications or pre-approvals from lending institutions might vary depending on the mortgage loan practices of a given lending institution.)

  • Any request for, inquiry about or agreement to receive or be contacted about loans, loan applications, quotes, pre-qualifications, pre-approvals, loan commitments or loan-related transactions by any consumer or person (e.g., by way of advertisements on Web sites or mobile apps operated by the company) is not, and will not be responded to by the company as, an order, application, offer or transaction for any credit, loan, loan application, quote, pre-qualification, pre-approval, loan commitment or loan-related transaction or other loan or credit product.

  • The company does not endorse or recommend any lender, any borrower nor any of the products, rates or offerings of any lender, broker, or mortgage professional.

  • Nothing contained in any mortgage-related ad or other ad is an offer to provide, or a solicitation for, any loan, loan application, quote, pre-qualification, pre-approval, loan commitment or loan-related transaction.

  • The company is not an agent of any consumer or borrower nor of any advertiser, lender, broker or mortgage or loan professional.

  • The company sometimes may provide advertising services, services to facilitate contact when consumers wish to be contacted by lenders, mortgage brokers or other loan professionals and/or other like services relating to use of Web sites or mobile apps the company operates. These advertisements may or may not result in financial or other compensation to the company and are plainly marked when they occur. These “advertisements” are not an endorsement or other validation of the products and services these advertisers provide.

  • Decisions regarding loans, loan applications, quotes, pre-qualifications, pre-approvals, loan commitments or loan-related transactions are not made by the company but are made by lenders, brokers or other loan professionals which might include participating advertisers of the company.

  • The company does not make or give any guarantee regarding, and assumes no responsibility for, any such decisions, nor any acts or omissions of lenders, brokers or other loan professionals, nor any result or consequence (direct or indirect) of any business transaction (actual, proposed or discussed) or related communications between lenders, brokers or other loan professionals and any other person, nor any rates, information or other content on or accessible through any Web site or app that did not originate solely from the company.

The foregoing disclosures reflect the company’s good faith conclusions regarding the subject matter of such disclosures, and the company takes no responsibility for, and shall have no liability as a result of or in connection with, any assertions, findings or conclusions that might be made, adjudicated, established or otherwise reached by anyone other than the company, nor any actual or alleged inaccuracy of or other fault with any such disclosures.

For purposes of this Mortgage-Relate Disclosure statement, “the company” refers to SD & LM Hughes Holdings, LLC. and each of its subsidiaries and related companies.

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Ability to Opt Out from Receiving Certain Communications.

You have the choice to opt out of receiving certain marketing communications (email or text messages) you might receive from the company (referred to here as the "Sender"). Normally, a marketing email you receive from the Sender will have an opt-out link provided within the email itself (usually toward the bottom), and you typically can opt out of receiving further such marketing emails by clicking on the opt-out link and indicating your decision. If you receive marketing texts from a Sender, you typically can opt out of receiving further such texts by following instructions provided in the text itself, often by texting "STOP" to the message, or by emailing the company at LittleTouchesRE@Gmail.com  and including sufficient information to allow the Sender to properly respond to your request (e.g., your full name, your complete phone number with area code, and an image or description of the marketing text you received). Whether it's email or text, your request will be handled promptly; but please note that for a reasonable time you might receive further such marketing emails or texts while the Sender processes your request. Note also that opting out of marketing emails or texts will not necessarily cause you to stop receiving non-marketing emails or texts, such as texts about a purchase you may have made, a transaction you may have with a Sender, a lead you have submitted about a property that is for sale or perhaps even about listing alerts you may have requested, as well as other types (for example, about technical, administrative or informational matters) -- but even some or all of these kinds of messages (especially if texts) the Sender may stop as well.

Some additional program details regarding SMS (text) messaging from a Sender, including about opt out, are as follows:

  • Message and data rates may apply.

  • Message number and frequency varies and may be recurring for any given program.

  • Text "STOP" in reply to a marketing text from the Sender to stop receiving further such texts (see above for other details).

  • Text "HELP" in reply to a marketing text from the Sender to seek help or assistance.

  • Texts sent may include both marketing and non-marketing texts.

  • Carriers disclaim liability for delayed or undelivered messages.

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General Terms

Applicable Law: Agreement to Arbitrate

These Terms of Use are governed by the laws of the State of North Carolina, U.S.A. without regard to conflicts of laws principles. YOU HEREBY AGREE THAT ANY AND ALL DISPUTES OR CLAIMS THAT MAY ARISE BETWEEN YOU AND THE COMPANY SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY. THE FEDERAL ARBITRATION ACT SHALL GOVERN THE INTERPRETATION AND ENFORCEMENT OF THIS PARAGRAPH. YOU AGREE THAT YOU AND THE COMPANY MAY BRING CLAIMS AGAINST EACH OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. FURTHER, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). THE ARBITRATION WILL BE CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS RULES AND PROCEDURES, AS MODIFIED BY THIS PARAGRAPH. THE AAA'S RULES ARE AVAILABLE AT WWW.ADR.ORG. A FORM FOR INITIATING ARBITRATION PROCEEDINGS IS AVAILABLE ON THE AAA'S WEB SITE AT https://www.adr.org/. THE ARBITRATION SHALL BE HELD IN THE COUNTY IN WHICH YOU RESIDE OR AT ANOTHER MUTUALLY AGREED LOCATION. IF THE VALUE OF THE RELIEF SOUGHT IS $10,000 OR LESS, YOU OR THE COMPANY MAY ELECT TO HAVE THE ARBITRATION CONDUCTED BY TELEPHONE OR BASED SOLELY ON WRITTEN SUBMISSIONS, WHICH ELECTION SHALL BE BINDING ON YOU AND THE COMPANY SUBJECT TO THE ARBITRATOR'S DISCRETION TO REQUIRE AN IN-PERSON HEARING, IF THE CIRCUMSTANCES WARRANT. ATTENDANCE AT AN IN-PERSON HEARING MAY BE MADE BY TELEPHONE BY YOU AND/OR THE COMPANY, UNLESS THE ARBITRATOR REQUIRES OTHERWISE. THE ARBITRATOR'S AWARD SHALL BE FINAL AND BINDING AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. PAYMENT OF ALL FILING, ADMINISTRATION AND ARBITRATOR FEES WILL BE GOVERNED BY THE AAA'S RULES, UNLESS OTHERWISE STATED IN THIS PARAGRAPH. IF A COURT DECIDES THAT ANY PART OF THIS PARAGRAPH IS INVALID OR UNENFORCEABLE, THE OTHER PARTS OF THIS PARAGRAPH SHALL STILL APPLY. ACCESS OR USE OF THE NETWORK IS UNAUTHORIZED IN ANY JURISDICTION THAT DOES NOT GIVE EFFECT TO ALL PROVISIONS OF THESE TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION THIS PARAGRAPH.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the company as a result of the Terms of Use or accessing or using the network. The company’s performance under the Terms of Use is subject to existing laws and legal process, and nothing contained in the Terms of Use is in derogation of the companies right to comply with governmental, court and law enforcement requests or requirements relating to your access or use of the network or information provided to or gathered by the company with respect to such use.

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Interpretation of the Terms of Use

If any part of the Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations contained herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue in effect. Unless otherwise specified herein (or in any other definitive written agreement between you and the company), the Terms of Use constitutes the entire agreement between you and the company with respect to the network and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the company with respect to the network. A printed version of the Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

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Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF AND RELIANCE UPON ANY AND ALL OF THE NETWORK, SERVICES AND/OR CONTENT IS AT YOUR SOLE RISK AND IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR GUARANTEES WITH REGARD TO THE APPROPRIATENESS, ACCURACY, SUFFICIENCY, CORRECTNESS, VERACITY, VALUE, COMPLETENESS, OR TIMELINESS OF THE NETWORK’S, SERVICES AND/OR CONTENT. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

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Indemnification

YOU AGREE TO INDEMNIFY AND HOLD THE COMPANY, ITS THIRD-PARTY VENDORS, CORPORATE AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS HARMLESS FROM ANY AND ALL CLAIMS AND DEMANDS, INCLUDING, BUT NOT LIMITED TO REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD-PARTY DUE TO OR ARISING OUT OF ANY CONTENT, SUBMITTED, POSTED, OR OTHERWISE PROVIDED BY YOU TO THE NETWORK AND/OR THE COMPANY AND/OR ITS THIRD PARTY ADVERTISERS AND ANY BREACH BY YOU OR YOUR AFFILIATES, EMPLOYEES, AGENTS AND REPRESENTATIVES OF THESE TERMS OF USE.

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Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE NETWORK, WITH THE DELAY OR INABILITY TO ACCESS OR USE THE NETWORK OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY CONTENT, SOFTWARE, PRODUCTS AND SERVICES MADE AVAILABLE OR OBTAINED THROUGH THE NETWORK, OR OTHERWISE ARISING OUT OF THE USE OF THE NETWORK, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. ANY SERVICES OR CONTENT MADE AVAILABLE OR OBTAINED THROUGH THE USE OF THE NETWORK, AND ALL OTHER USE OF THE NETWORK, IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFROM.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE NETWORK, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE NETWORK.

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Errors, Inaccuracies, & Omissions

Occasionally, the Network may contain information or content that contains typographical errors, inaccuracies, or omissions that may relate to that or related content. These are understood to not be intentional and the Company reserves the right to correct this information as well as undertake any action(s) necessary to remedy situations caused by these issues. (such as issuing statements, changing or cancelling orders, and contacting those affected)

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Copyright

All materials on the Network (as well as the organization and layout of the Network) are owned and copyrighted or licensed by the SD & LM Hughes Holdings, LLC., its corporate affiliates or its third-party vendors. © by SD & LM Hughes Holdings, LLC., all rights reserved. No reproduction, distribution, or transmission of the copyrighted materials on the network is permitted without the written permission of the company. Any rights not expressly granted herein are reserved.

Pursuant to Title 17, United States Code, Section 512, notifications of claimed copyright infringement should be sent to the companies Agent set forth below. All inquiries must be filed in accordance with Title 17, United States Code, Section 512.

Attn: Administrator
SD & LM Hughes Holdings, LLC

PO Box 5757

High Point, NC 27262

Telephone: (336) 448-3588
Little TouchesRE@Gmail.com

Repeat Infringers. It is the company’s policy to terminate in appropriate circumstances access to or use of the network (or any part thereof) by repeat infringers.

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Trademarks

The SD & LM Hughes Holdings, LLC, Little Touches Real Estate / REI, “We Create Homes!” and all taglines and stylized logo treatments are solely owned and used as trademarks of the company and are not to be copied, transmitted, saved, downloaded, or otherwise used without the express written permission of the company.

These and all other trademarks used in this work are the property of their respective owners and used with permission.

The Equal Housing Opportunity logo is Trademarked and used with permission of the National Association of Realtors, as required by law.

Equal Housing Opportunity

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Questions and Concerns

Questions, comments, or requests pursuant to the conditions of this Agreement should be directed to us at:

SD & LM Hughes Holdings, LLC

PO Box 5757

High Point, NC 27262

Telephone: (336) 448-3588
Little TouchesRE@Gmail.com

Privacy PolicY

Privacy Policy

Last Updated on December 18, 2020

 

The SD & LM Hughes Holdings, LLC and our affiliate and subsidiary companies (collectively, "we," "our," or "us") are committed to privacy and to transparency in our information practices. In this Privacy Notice (the "Notice"), we describe how we may collect, use, disclose, and otherwise process personal information related to our websites (each, a "Website") and mobile applications (each, an "App") that display or link to this Notice and our other services, products, and technology solutions (collectively, the "Services").

 

Overview of Our Collection and Use of Personal Information

We believe transparency is important.  Here, we summarize the personal information we collect and how it is used, which is further explained in our Privacy Notice below.  Keep in mind that the actual information we collect, and our use of such personal information varies depending upon the nature of our relationship and interactions with an individual. Also, in some cases (such as where required by law), we ask for your consent or give you certain choices prior to collecting or using certain personal information.

Categories of Personal Information We Collect. Generally, we collect the following types of personal information:

  • Identifiers: such as name, contact information, IP address and online identifiers, Social Security number and other government identifiers.

  • Customer Records: paper and electronic records containing personal information, which you provide to us in order to access or use our Services, such as name, digital signature, address, telephone number, email, and other contact information.

  • Characteristics of Protected Classifications: such as disability and health information (e.g., which we may collect in order to, for example, make accommodations available to you at events we host) and other profile information you provide to us. 

  • Commercial Information: including records of real property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.

  • Usage Data: internet or other electronic network activity Information including without limitation browsing history, search history, and information regarding an individual's interaction with our Services or an advertisement.

  • Geolocation Data: precise location information about a particular individual or device.

  • Audio, Video, and Other Electronic Data: audio, electronic, visual, or similar information, such as CCTV images and thermal screenings (e.g., collected from visitors to our offices), photographs and call recordings.,

  • Employment History: professional or employment-related information.

  • Education Information: education information and records.

  • Inferences: inferences drawn from any of the above used to create a profile reflecting an individual's preferences, behaviors, or other characteristics.

 

Use of personal information.  In general, we may use and disclose the personal information we collect for the following business and commercial purposes:

  • Providing support and services

  • Analyzing and improving our business

  • Personalizing content and experiences

  • Advertising, marketing, and promotional purposes

  • Securing and protecting our business

  • Defending our legal rights

  • Auditing, reporting, corporate governance, and internal operations

  • Complying with legal obligations

  • Gathering applications for, screening, and potentially offering employment/contracts to individuals or vendors.

 

Individual rights. Please see Section 12, “Your Rights and Choices”, below for a description of the choices we provide and the rights you have regarding your personal information. If you are a California resident, please be sure to review Section 17 below titled "Additional Information for Certain Jurisdictions" for important information about the categories of personal information we collect and disclose as well as your rights under California privacy laws, including your right to submit a “Do Not Sell My Personal Information” request (i.e., to opt out of the sale of your personal information by us).

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1. SCOPE OF OUR PRIVACY NOTICE

This Notice applies to our collection, use, disclosure, and other processing of personal information related to:

  • the use of our Services that display or link to this Notice.

  • former, current, and prospective clients, brokers, independent agents, and customers; and

  • other individuals who use our Services, whose personal information we receive related to the Services, or who otherwise interact or communicate with us related to our Services.

 

Our collection, use, disclosure, and processing of personal information about individuals will vary depending upon the circumstances. This privacy notice is intended to describe our overall privacy and data protection practices. In some cases, different or additional notices about our data collection and processing practices may be provided and apply to our processing of certain personal information

Personal information. In this privacy notice, our use of the term "personal information" includes other similar terms under applicable privacy laws—such as "personal data" and "personally identifiable information." In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked, or linkable with a particular individual.

This privacy notice also applies to job applicants, candidates, and vendors who apply for employment or contracting with us, and to our employees and non-employee workers. These categories of users may also be covered under separate rules, which are listed/linked to in the appropriate place.

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2. OUR COLLECTION OF PERSONAL INFORMATION

Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain Services, or we may be unable to fully respond to your inquiry.

We may collect personal information directly from individuals, automatically related to the use of the Services, and in some cases, from third parties (such as social networks, platform providers, payment processors, data providers, and operators of certain third- party services that we use).  

Information we collect directly. We collect information that you provide to us, such as:

  • when you create an account, provide contact information, and send other personal information to us.

  • when you complete or submit a form through our Services, for example, "Contact Us" or "More Information" forms.

  • when you participate in surveys or contests, submit orders or requests, or register for or use our Services, or otherwise contact us.

  • information you submit or provide such as real estate searches and preferences, whether you plan on buying or selling real estate, home search criteria, information about financing for the purchase of real estate, and other information related to the purchase or sale of real estate.

 

Information we collect from third parties. We may collect personal information about you and your property from third party sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), from brokers and independent agents of associated brands, and from other third parties. For example, without limitation:

  • Social media. If you choose to link, create, or log in to your Services account with a social media service (e.g., Twitter, Facebook, Instagram, etc.), or if you engage with a separate app or website that communicates with the Services, we may receive personal information about you or your connections from that service. In many cases you can control what personal information you share with us through privacy settings available on those third-party social media services.

  • Real estate professionals. Information that may include, among other things, your name and email address, that you may have given to an independent real estate professional with whom you have a pre-existing relationship. The professional may collect such personal information from you with the sole purpose of pre-populating an account for the Services on your behalf and with your consent. You may choose not to finalize the creation of an account and may opt-out of certain future communications from us by following the instructions in the account creation notification or by contacting us at the email address in this Notice.

  • Property records. We may collect information about individuals and real estate property through public databases, such as property ownership and tax records maintained by state, local and county agencies.

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3. LEGAL BASES FOR OUR PROCESSING OF PERSONAL INFORMATION

Certain laws, including the EU General Data Protection Regulation ("GDPR"), requires that we inform applicable individuals of the legal bases for our use and other processing of personal information.

Pursuant to the GDPR (and other relevant laws), we process personal information for the following legal bases:

  • Performance of contract: as necessary to enter into or carry out the performance of our contract with you.

  • Compliance with laws: for compliance with legal obligations and/or defense against legal claims, including those in the area of labor and employment law, social security, and data protection, tax, and corporate compliance laws.

  • Our legitimate interests: in furtherance of our legitimate business interests including:

    • Performance of contracts with franchisees and other parties

    • Implementation and operation of global support (e.g., IT) services for our business operations

    • Customer relationship management and improving our Services, including marketing and analytics

    • Fraud prevention, including misuse of company IT systems or money laundering

    • Physical, IT, and network perimeter security

    • Internal investigations

    • Mergers, acquisitions, and reorganization, and other business transactions

  • With your consent: where we have your consent (the GDPR (where it applies)) and other applicable laws give you the right to withdraw your consent, which you can do this at any time by contacting us using the details at the end of this privacy notice. In some jurisdictions, your use of the Services may be taken as implied consent to the collection and processing of personal information as outlined in this privacy notice.

 

In addition, we may process your personal information where necessary to protect the vital interests of any individual.

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4. USE OF PERSONAL INFORMATION

While the purposes for which we may process personal information will vary depending upon the circumstances, in general we use personal information for the purposes set forth below. Where GDPR or other relevant laws apply, we have set forth the legal bases for such processing in parenthesis (see above for further explanation of our legal bases).

  • Providing support and services: including, for example, to send or facilitate communications among you, independent real estate professionals and their affiliated entities, and other users of the Services, provide products and services you request (and send related information), operate our Services; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your requests and provide technical support; and for other customer service and support purposes. (Legal basis: performance of our contract with you; and our legitimate interests)

  • Analyzing and improving our business: including to better understand how users access and use our Services, to evaluate and improve our Services and business operations, and to develop new features, offerings, and services; to conduct surveys, and other evaluations, such as customer satisfaction surveys; and for other research and analytical purposes. (Legal basis: our legitimate interests)

  • Personalizing content and experiences: including to provide or recommend features, content, social connections, and referrals; tailor content we send or display on our Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences. (Legal basis: our legitimate interests and/or with your consent)

  • Advertising, marketing, and promotional purposes: including to reach you with more relevant ads and to evaluate, measure, and improve the effectiveness of our ad campaigns; to send you newsletters, offers, or other information we think may interest you; to contact you about our Services or information we think may interest you; and to administer promotions and contests. (Legal basis: our legitimate interests and/or with your consent)

  • Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect, and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct. (Legal basis: our legitimate interests and/or compliance with laws)

  • Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties. (Legal basis: our legitimate interests and/or compliance with laws)

  • Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business. (Legal basis: our legitimate interests and/or compliance with laws)

  • Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests. (Legal basis: our legitimate interests and/or compliance with laws)

 

Aggregate and de-identified information. We may de-identify personal information and create anonymous and aggregated data sets and reports in order to assess, improve and develop our business, products, and services, prepare benchmarking reports on our industry and for other research, marketing and analytics purposes.

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5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose the personal information that we collect about you as set forth below or as otherwise described at the time of collection or sharing.

  • Service providers: We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, and customer service and support providers.

  • Subsidiaries and affiliates: We may share your personal information with our affiliated companies (i.e., companies under common ownership, control, or management with us) - use will be subject to this privacy notice.

  • Third parties. We may disclose personal information to third parties in order to provide our Services, facilitate your requests, or with your acknowledgement and consent, including with: 

    • independent real estate professionals and owners and operators of real estate brokerage companies to enable them to provide services you request through the Services.

    • third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.

    • the public if you submit to a public part of the Services, such as comments, social media posts, or other features viewable by the public or generally by registered users of the Services.

    • third parties with whom you choose to let us share information, for example other apps or websites that integrate with the Services, or those with Services with which we integrate.

    • third parties we work with to provide you with more personalized content and ads, and to track the effectiveness of campaigns.

  • Business transfers: We may disclose or transfer personal information as part of any actual or contemplated merger, sale, and transfer of our assets, acquisition, financing or restructuring of all or part of our business, bankruptcy, or similar event, including related to due diligence conducted prior to such event where permitted by law.

  • Legally required: We may disclose personal information if we are required to do so by law (e.g., to law enforcement, courts, or others, e.g., in response to a subpoena or court order).

  • Protect our rights: We may disclose personal information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and to protect the rights, property, or safety of us, our clients and customers or others.

 

Anonymized and Aggregated Data. We may share aggregate or de-identified information with third parties for research, marketing, advertising, analytics, and other purposes.

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6. COOKIES, TRACKING, AND ANALYTICS

Our Services may use first party and third-party cookies, pixel tags, plugins, and other tools to gather device, usage and browsing information when users visit our Services. For instance, when you visit our Services, our server may record your IP address (and associated location information) and other information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and the pages you view and links you select on the Services, as well as date and time stamps associates with your activities on our Services.

 

We use the information for security purposes, to facilitate navigation, to personalize and improve your experience while using the Services, to improve and measure our advertising campaigns and to better reach users with relevant advertising both on our Services and on third party websites. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.

 

Cookies. Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the websites, pages visited, language preferences, and other anonymous traffic data. You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Service.

  • Essential cookies are essential, as they enable you to move around the Service and use its features. Without these cookies we could not, for example, authenticate your login or remember that you are logged-in as you move through the Service.

  • Functionality cookies allow us to remember choices you make (such as the region you're in) and tailor the Service to provide enhanced features and content for you. For instance, they can be used to remember your login details or remember your nickname when you next login. They may also be used to provide services you've requested, for example leaving a comment on the Service.

  • Analytics & performances cookies collect information about how the Service is used, for example which pages users visit most often and if any error messages are displayed on certain pages. Information collected using these cookies is used to monitor activity on the Service and understand how it is being used.

If you have disabled one or more cookies, we may still use information collected from cookies before your disabled preference was set. However, we will stop using the disabled cookie to collect any further information.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

 

Pixel tags and other similar technologies. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Websites to, among other things, track the actions of users of the Websites (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Websites and response rates. We and our service providers may also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, track whether our emails are forwarded, and conduct analytics.

 

Log files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.

 

Third party analytics tools. Our Websites use automated devices and applications operated by third parties, such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Websites and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

 

Do-Not-Track signals. Please note that our Websites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Websites, you should not rely on any 'Do Not Track' feature your browser might have.

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7. INTERNET-BASED ADVERTISING

On some of our Websites, we may work with third-party ad networks, analytics companies, measurement services and others ("third-party ad companies") to display advertising on our Services and to manage our advertising on third-party sites, mobile apps, and online services. We and these third-party ad companies may use cookies, pixels tags and other tools to collect information on our Websites (and on third-party sites and services), such as browsing history, IP address, device ID, cookie and advertising IDs, and other identifiers, general location information and, with your consent, your device's geolocation information; we and these third-party ad companies use this information to provide you more relevant ads and content and to evaluate the success of such ads and content.

You can manage how your preferences regarding third party ad company cookies set by this Service by reading the cookie discussion above.

Please also see the cookie discussion above for information about the third parties we may work with to display targeted ads on third-party sites and to measure the success of our marketing and campaigns. You may also obtain more information about targeted or "interest-based advertising" and opt-out of many ad networks at the industry websites below:

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8. SOCIAL FEATURES AND THIRD-PARTY PLUG INS

The Services may integrate with social sharing features and other related tools which let you log in to the Services or share actions you take on the Services. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them. We do not receive or store passwords to your third-party social media accounts in this context.

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9. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

The Services may, or may not be, hosted on servers located in the United States. Note that some countries may not provide the same level of data protection as your home country. If you are located, for example, in European Economic Area or Switzerland (collectively, "EEA"), your personal information will be transferred to the United States and possibly to other jurisdictions (e.g., to the location of a property for which you have requested information), which may not provide the same level of protection under your local data protection laws. In such cases, we rely on suitable personal information transfer safeguards. You may have the right to request a copy or information about those safeguards by contacting us as detailed below.

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10. SECURITY

We use technical, administrative, and physical controls in place to help protect personal information from unauthorized access, use, and disclosure. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable. In the event that the security of your account has been compromised, please immediately notify us in accordance with Section 16 below ("Contact Us").

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11. DATA RETENTION

We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law. We may retain personal information for longer where required by our legal and regulatory obligations, professional indemnity obligations, or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others. With respect to the data and files we handle as a processor, we retain this personal information in accordance with our clients' instructions.

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12. YOUR RIGHTS AND CHOICES

Marketing. You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us or by using the unsubscribe mechanism contained in each email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

Cookies and similar technologies. Please review your browser or device settings for certain cookies and see above to exercise certain choices regarding cookies.

Access, amendment, and deletion. Under applicable privacy laws, you may have the right to request to review, make amendments, have deleted, or otherwise exercise your rights over your personal information that we hold, subject to certain legal limitations and requirements. If you are subject to such a privacy law, you may submit a request to us related to your personal information:

 

We follow applicable law to take steps to keep your personal information accurate, complete and up to date. In your request that is covered by an applicable privacy law, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. We may only implement requests (a) where required by applicable law and (b) with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please see the Section 17 (“Additional Information for Certain Jurisdictions”) for information about individual rights under the CCPA and the GDPR.

Deactivation. You can deactivate your account at any time by contacting us at the email address at the bottom of this page. However, you will not be able to access many of the services to deactivate your account. Please note that even if you request deactivation of your account, it may take some time to fulfill this request.

Responding to Requests. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

 

Additional information for certain jurisdictions. We are committed to respecting the privacy rights of individuals under all privacy laws applicable to us. Some privacy laws require that we provide specific information about individual rights to applicable consumers, which we have set forth at the end of this privacy notice:

  • California: if you are a California resident, you have certain rights, under California privacy laws, regarding your personal information as set forth in Section 17 below.

  • EU/EEA: if you are in the European Union / European Economic Area, we provide further details about your rights under the GDPR in Section 17 below.

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13. CHILDREN

The Services are not intended or directed to children under the age of 16, and we do not knowingly collect any personal information, or knowingly track the use of our Services, from children. If we have actual knowledge that personal information about a child under 16 years old has been collected, then we will take appropriate steps to try and delete such personal information.

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14. THIRD-PARTY WEBSITES

The Services may contain links to third-party services. We do not own, operate, or control the websites of third parties, including those of independently owned and operated franchisees. Accordingly, this Notice does not apply to any services maintained or operated by third parties. When you click on those links, you will go to a third-party website where you will be subject to that service's privacy policy or similar statement and terms of use, and we encourage you to read that policy statement. We are not responsible for the privacy practices of other services, and we expressly disclaim any liability for their actions, including actions related to the use and disclosure of personal information by those third parties.

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15. CHANGES TO THIS NOTICE

We may amend this Notice at any time. If we make any material change in how we collect, use, disclose, or otherwise process personal information, we will prominently post a notice regarding such change on the Services. Any material changes to this Notice will be effective 10 days after our posting of the updated Notice or as otherwise required by applicable law. Where required to do so by law, we may seek your prior consent to any material changes we make to this Notice.

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16. CONTACT US

If you have any questions or concerns about this Notice, please use the following contact information:

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17. ADDITIONAL INFORMATION FOR CERTAIN JURISDICTIONS

California Residents.

In this section, we provide information for California residents, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"), which requires that we provide California residents certain specific information about how we handle their personal information, whether collected online or offline. This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other personal information that is subject to an exemption under the CCPA.

Categories of personal information that we collect and disclose. Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we collect how we may disclose these categories to others for a business purpose.

 

Categories of personal information collected

Third Parties to Whom We May Disclose for a Business Purpose

Identifiers: direct identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers.

  • service providers

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • advertising networks

  • data analytics providers

  • social networks

  • operating systems and platforms

Customer Records: paper and electronic customer records containing personal information, which you provide to us in order to access or use our Services, such as name, digital signature, address, telephone number, email and other contact information, government identifiers, financial and payment information.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • operating systems and platforms

Characteristics of Protected Classifications: such as disability and health information (e.g., which we may collect in order to, for example, make accommodations available to you at events we host).

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries

Commercial Information: including records of real property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • data analytics providers

  • social networks

  • operating systems and platforms

Usage Data: internet or other electronic network activity Information including without limitation browsing history, search history, and information regarding a consumer's interaction with an Internet website, application, or advertisement.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • advertising networks

  • data analytics providers

  • social networks

Geolocation Data: precise geographic location information about a particular individual or device.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • operating systems and platforms

Audio, Video, and other Electronic Data: audio, electronic, visual, thermal, olfactory, or similar information such as, CCTV footage and thermal screenings (e.g., collected from visitors to our offices), photographs, and call recordings.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • real estate professionals

  • affiliates and subsidiaries 

Employment History: professional or employment-related information.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • real estate professionals

  • affiliates and subsidiaries

Education Information: education history and background.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • real estate professionals

  • affiliates and subsidiaries 

Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

  • service providers  

  • advisors and agents

  • government entities and law enforcement

  • affiliates and subsidiaries 

  • real estate professionals

  • advertising networks

  • data analytics providers

 

In addition, we may disclose any of the categories of personal information we collect about you to other third parties as directed by or consented to by you, or where necessary to fulfil your specific requests.

Categories of Personal Information Sold. The CCPA defines a "sale" broadly as to include disclosing or making available personal information to a third-party in exchange for monetary or other valuable consideration. While we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we may “sell” certain categories of personal information as defined by the CCPA.  For example, we may share Identifiers, Usage Data, Customer Records, Commercial Information and Profiles with our affiliates and subsidiary companies (e.g., so that they may improve or enhance their own records and for other purposes).  We also may make Identifiers, Usage Data and Commercial Information available to ad networks and data analytics providers (via cookies and tags on certain of our websites) in order to improve and measure our ad and marketing campaigns).

Sources of Personal Information. As further described in the Our Collection of Personal Information section above, we may collect personal information from the following sources:

  • directly from the individual  

  • real estate professionals, including brokers and independent agents of Realogy group brands

  • property records 

  • public records

  • advertising networks

  • data analytics providers

  • social networks

  • government entities

  • data brokers

  • affiliate and subsidiary companies

Rights of California Residents. In general, California residents have the following rights under the CCPA:

  • Do-Not-Sell (opt-out): to opt-out of our sale of their personal information.  While we may “sell” personal information about California residents as defined by the CCPA, we do not sell personal information about residents who we know are younger than 16 years old. California residents may opt out of sales of their personal information by us as set forth below.     

  • Right of Deletion: to request deletion of their personal information that we have collected about them and to have such personal information deleted, subject to certain exceptions.  

  • Right to Know: with respect to the personal information that we have collected about them in the prior 12 months, to require that we disclose the following to them (up to twice per year and subject to certain exemptions): 

    • categories of personal information collected.

    • categories of sources of personal information.

    • categories of personal information about them we have disclosed for a business purpose or sold. 

    • categories of third parties to whom we have disclosed for a business purpose or sold their personal information;

    • the business or commercial purposes for collecting or selling their personal information; and

    • a copy of the specific pieces of personal information we have collected about them.

  • Right to non-discrimination: the right not to be subject to discriminatory treatment for exercising their rights under the CCPA. 

 

Submitting Requests. Do-Not-Sell (Opt-out) Requests, Requests to Know, and Requests to Delete may be submitted via:

E-Mail at LittleTouchesRE@Gmail.com
Phone at (336) 448-3588

Mail at PO Box 5757, High Point, NC 27262, Attn: CCPA Privacy Request

We will respond to verifiable requests received from California residents as required by law. When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records.  You must complete all required fields on our webform (or otherwise provide us with this information via the above toll-free number) so that we can process and verify your request.  In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor.

 

Authorized agents may initiate a request on behalf of another individual by contacting us via email or phone; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. 

Financial Incentives. If we may make available certain programs or offerings that are considered “financial incentives” under the CCPA, we will provide notice of the material terms of such incentives and obtain consent from individuals before including them in such incentive programs.

Rights Under California Shine the Light Law. California residents may request from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes and (2) the names and addresses of all such third parties. To request the above information please contact us by writing to us under the "Contact Us" section above. We will respond to such requests within 30 days of receipt. 

For more information about our privacy practices, contact us as set forth in the "Contact Us" section above.

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European Union / European Economic Area and the United Kingdom

The GDPR (where applicable), gives data subjects the following rights regarding their personal information:

  • Right of access: You have the right to obtain from us confirmation as to whether or not personal information concerning you is being processed, and where that is the case, to request access to the personal information. The accessed information includes – among others - the purposes of the processing, the categories of personal information concerned, and the recipients or categories of recipient to whom the personal information have been or will be disclosed. You have the right to obtain a copy of the personal information undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

  • Right to rectify and complete personal information: you can request the rectification of inaccurate data and the completion of incomplete data. We will inform relevant third parties to whom we have transferred your data about the rectification and completion if we are legally obliged to do so.

  • Right to erasure (right to be forgotten): You have the right to obtain from us the erasure of personal information concerning you in limited circumstances where:

    • it is no longer needed for the purposes for which it was collected; or

    • you have withdrawn your consent (where the data processing was based on consent); or

    • following a successful right to object; or

    • it has been processed unlawfully; or

    • the data has to be erased in order to comply with a legal obligation to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for:

  • compliance with a legal obligation; or

  • the establishment, exercise, or defense of legal claims.

  • Right to restriction of processing: You have the right to obtain from us restriction of processing your personal information. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:

    • the accuracy of your personal information is contested, to allow us to verify its accuracy; or

    • the processing is unlawful, but you do not want the personal information erased; or

    • it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or

    • you have exercised the right to object, and verification of overriding grounds is pending.

 

We can continue to use your personal information following a request for restriction, where:

  • we have your consent; or

  • to establish, exercise or defend legal claims; or

  • to protect the rights of another natural or legal person.

 

Right to data portability: You have the right to receive the personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us, but in each case only where the processing is (a) based on your consent or on the performance of a contract with you, and (b) also carried out by automated means.

Right to object: You have the right to object at any time to any processing of your personal information which has our legitimate interests as its legal basis. You may exercise this right without incurring any costs. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. The right to object does not exist, in particular, if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.

Right to object to our use of your personal information for direct marketing purposes: You can request that we change the manner in which we contact you for marketing purposes. You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.

Right to withdraw consent: if you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to obtain a copy of safeguards: you can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside the EU/EEA. We may redact data transfer agreements to protect commercial terms.

Right to lodge a complaint with your local supervisory authority: You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issue with us first, although you have a right to contact your supervisory authority at any time.

Other Policies

Online Payments

A. Online Payments

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To the extent which we accept payment on our website for any reason (for example, lease payments, direct purchases of goods or services, etc.), we offer a variety of payment options including credit card/debit card (Visa, MasterCard, etc.), PayPal, QuickBooks Online Payments, Various Online Rent Collection Services, etc.

Our payment methods are subject to change and use of each option is subject to those networks own set of Terms of Service, Privacy, and other policies. We encourage you to review them.

Although we make every effort to maintain the confidentiality of your payment information, be aware that we do not, in any transaction, have access to your financial account information (such as account numbers, PINS, passwords, etc.) and therefore expressly disclaim any damages or issues arising from accidental or other loss of this information by those networks.

B. Warranty Disclaimer

Warranty Disclaimer

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The product and/or services referenced upon this site are provided as is without any guarantees or warranty. In association with the product/service, the S.D. & L.M. Hughes Holdings, L.L.C. (along with its affiliates, subsidiaries, and partners) makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third-party rights. Us of any of these products/services by a user is at the user’s risk.

NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS/SERVICES TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT/SERVICE TO WHICH THE INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

C. AGE RESTRICTIONs

Age Restrictions

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The services, topics, products, etc. which this website revolve are those which are typically geared for adult and more mature users. Content is neither sexual nor explicit, suggestive, or vulgar by any means, therefore this site does not restrict viewing age, we DO limit any interactive component (submission of forms, clicking on affiliate links, contests and polls, feedback, etc.) to adults aged 18 or older.

D. Contests & Giveaways

Contests & Giveaways

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Definitions

1. Promotion: Any Contest, Giveaway, Sweepstakes, or similar program designed to encourage participants to enter in exchange for an opportunity to win a prize of some value.

2. Entrant: Any eligible member of the public who submits an entry (of the required format) to a particular promotion.

3. Entry: The individual submission in the requested format that officially “enters” a participant into that particular promotion or event.

4. The “Company”: Us, the members, employees, and representatives of the S.D. & L.M. Hughes Holdings, L.L.C. (dba Little Touches Real Estate/REI).

 

Promotions Policies

Occasionally, the company will sponsor, or conduct, a Promotion for our customers and shoppers. These contests may be found on our Website(s), Social Media Channels, Blog(s) or any other form of electronic media which we utilize. They may, in some cases, be promulgated live, or in a different format (i.e., mailouts, etc.). These promotions will have different goals and prizes. Each individual contest may have a specific set of rules or conditions applicable in that case, and those will be made available for review before entering. However, unless specifically exempted or modified by the individual contest, the following Terms and Conditions shall apply to ALL such promotions conducted by, or on behalf of, the company.

Eligibility

  •      You must be 18 Years of age or older in order to submit entries to and claim prizes for any promotion.

  •      Unless otherwise stated, NO PURCHASE is necessary for the submission of an entry. In most cases, submission of an e-mail, name, and perhaps date of birth is required (as well as submission to being placed upon our subscription list). Making a purchase is voluntary and in no way improves or decreases your odds of winning any given contest.

  •      Contests are open to residents of the 50 states. The District of Columbia and any Territories or Protectorates of the United States. This includes U.S. Military Bases and Diplomatic facilities overseas. Contests may, however, only be advertised or targeted to specific geographic locations, and may, depending upon the individual prize, require that any award be claimed in a certain geographic location. (For example, If the contest prize is a Gift Card for a certain restaurant. An entrant may submit and win, however that particular restaurant may not be active in the area in which they live)

  •      Company employees, their family members, contractors, and representatives are NOT eligible to participate in any promotion of the company(ies).

  •      Unless stated otherwise, only one entry is allowed per person, per contest.

  •      By entering a contest, the entrant certifies that they have read and understand these Terms as well as the rules of the individual contest.

  •      By entering a contest, the entrant also agrees to be bound by the Privacy Policy and Terms of Service for the company’s website and any platform (i.e., Social Media, Blog, etc.) or Third-Party administrator of that contest.

 

Submission of Entries

  •      The company reserves the right to determine the eligibility of any given entry submission or allow any Third-Party administrator to do so. If deemed “ineligible”, that entry will be removed from the contest and the entrant WILL NOT be notified. The Company’s decision is FINAL in these cases.

  •      Entries must be complete, in the proper format and include any required additional items (photos, videos, etc.) to be considered valid. In event that the entry is written, it must be legible and in a readable condition when received at the proper destination.

  •      Submission of any media for a contest (photos, videos, etc.) may be required for some promotions. In that event, the entrant grants the company a limited license to utilize that media in any of our Marketing efforts, other promotions, or in any other manner deemed appropriate, without compensation. The entrant always retains ownership of the media, and when possible, will be credited. We may utilize a company watermark on the published media to prevent other parties from using it for unauthorized purposes.

 

Warranties and Representations

  •      The company reserves the right to modify, terminate, extend, or otherwise change, at any time, the Terms and rules of any contest or promotion, this policy and any other documentation associated with them.

  •      The company makes no warranty, implied or otherwise, as to the usability, acceptance, appropriateness, or any aspect or quality of the prizes of its contests.

 

Disqualifications

  •      Failure to follow this Policy, the rules of the contest, or any other requirement will result in immediate Disqualification from that contest.

  •      Should the contest itself become compromised (by cheating, computer worm or virus, Third-Party error, etc.) the contest will either be terminated, or modified to remove any affected entries. If this compromise involves Personally Identifiable Information, the entrants shall be notified, however, the company assumes no responsibility for any compromise not the result of our negligence or bad faith error. Terminated contests or removed entries may not receive notification otherwise.

 

Winning the Contest

  •      The winner(s) of any given contest will generally be announced within two business days of the end of the contest period. The notification may be by e-mail, ground mail, Social Media or Blog Post, Website announcement or some combination thereof.

  •      Unless otherwise stated, Winners have two business days from the date/time notified to claim their prize and validate any entries/complete any required documentation. Failure to respond within the required time will result in an alternate winner being selected and notified.

  •      Prizes will generally be issued within one week of completion of that claim being made and the requirements being completed.

  •      We may request additional information from the winner in order to complete the requirements and issue any winnings. For example, we will need a shipping address in order to mail physical prizes. Another example might be the need for an SSN or ITIN if a Form 1099 is required to be issued due to prize value. 

  •      Winners are selected at random, or per the terms of the individual contest (for instance, if judged or voted upon). Odds of winning vary and depend upon several factors, most notably the total number of entrants.

  •      The winner (or any participant) of any given contest shall grant the company a limited license to utilize their names, likeness, images, pictures, videos, etc. (beyond those required for entry) in any of our Marketing efforts, other promotions, or in any other manner deemed appropriate, without compensation.

 

Miscellaneous Contest Conditions

  •      The Company is NOT responsible for any contest/giveaway item which is lost or damaged in the mail system. This includes entries required by mail, prizes, or other notifications. Likewise, we assume no responsibility for any electronic communication rendered unreadable or undeliverable due to senders’ action, actions of any ISP or network system, or even our individual computers. (This includes e-mails sent to “spam” folders).

  •      By submitting an entry into a contest, the entrant agrees to release, hold harmless, and indemnify our company, employees, contractors, sponsors, representatives and any other individual or entity associated with the Company and/or the administration of the contest or prize.

 

Third-Party Services

  •      The company holds NO responsibility, nor endorses any contest, sweepstakes or giveaway conducted by another entity, nor their products or services, for which we may advertise (paid or not) or share with our customer/follower base via any method. Methods of sharing include, but are not limited to, posting upon our Website, sharing via Social Media or use of E-Mails. Blogging, use of an Electronic Bulletin Board or other Community resource.

  •      From time to time, the Company may use Third-Party service providers to assist in, or fully administer its promotions. These services may include, but are not limited to, advertising, entry management, winner selection, notifications, Landing Page creation and hosting, and others. The use of a Third-Party may or may not be explicitly stated in the individual contest’s rules or promotion.

 

Prizes

  •      Prizes will be announced along with the announcement of the contest and may consist of products, cash, coupons and vouchers, free services (such as shipping, etc.) or any other prize deemed appropriate by the company. In NO case will any prize be awarded in any jurisdiction where the prize itself, or its value, is determined to be illegal.

  •      We make every effort to award the announced prize, however we reserve the right, when necessary, to substitute any prize (or portion thereof) with another of equal or greater value.

  •      You may not substitute nor transfer any prize from any contest. You may not request that the cash equivalent value of the prize be issued instead.

  •      The winner is responsible for any Federal, State, or local taxes, tariffs, duties or otherwise due as a result of winning that prize. The company does not withhold taxes for awarded prizes. In the event that the monetary value of any prize, or group of prizes, exceeds $600 USD (or the required amount per the IRS at that time), an IRS Form 1099 shall be issued to the winner (and may require the providing of additional information).

  •      Prizes are generally provided from company inventory or budget. However, we may use prizes issued by outside entities from time-to-time. Such prizes may include, but are not limited to, gift cards, gift certificates, vouchers, physical items, or other items of value. In the case that an outside entities prize is issued, the company provides no guarantees of the acceptance of that prize if it is redeemable. The company also makes no warranty or guaranty, implied or otherwise, as to the functionality, appropriateness, usability, safety nor any other aspect of that item. Winner assumes all risks associated with the use or misuse of that prize.

 

Miscellaneous Agreement Conditions

  •      Should any part or section of this agreement be determined by a court of competent jurisdiction to be contrary to established law, that section shall be deemed unenforceable. However, the remaining conditions of this Agreement shall remain in force and enforceable.

  •      This agreement shall be governed by the applicable laws of the State of North Carolina, USA.

  •      Unless noted otherwise, all times referenced in this agreement, or in any promotion, are to be Eastern Standard Time Zone times.

  •      This agreement, and its Terms, and the Rules and use of any promotion is VOID where prohibited by law.

E. Safety & Security of Personal Information

Safety & Security of Pers Info.

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Note: Following Is supplemental and coinciding with TOS & PP.

We take care, and we ensure our website provider and other third-party vendors take great care, to safeguard your personal information. 

Whenever we collect or transmit sensitive data, an encrypted transmission method is used. This can be verified by looking for the small lock icon either at the bottom, or in the address bar (your browser may vary) of your web browser. You may also verify the web address begins with "https" instead of "http".

Your information is protected both online and offline. Only authorized employees with the proper passwords are allowed access to our systems, and only for legitimate purposes. Our computers are kept in a secure environment and also password protected, Any paper copy containing your Personal Information will only be retained as long as needed, in a secure manner, and destroyed by shredding or other acceptable method with similar results when no longer required.

F. (Use of term) "Investment" Disclaimer

Investment Disclaimer

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The S.D. & L.M. Hughes Holdings, LLC company (it’s affiliates, subsidiaries, sub-companies, contractors, employees, etc.) are engaged in the business of Real Estate “Investment” (aka R.E. Development) or the purchase, development, subsequent sale, or rental of real property, for profit. Collectively, referred to as Real-Estate Investment.

However, the company and its employees are NOT in the business of providing any type of Investment advice (real-estate related or otherwise) or products. Individuals should perform their own research and consult trusted professionals and sources prior to making any sort of transaction or investment in any market, including Real-Estate.

Investing in general (and especially in Real-Estate) is a risk-based activity with its own skill sets and inherent risks that may take years to develop and understand. Please know those skills and risks prior to engaging in any “investment” activity.

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